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Have questions about our pet products? Our team is ready to assist you. Send us a message and we'll respond within 24 hours.

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Email Support

Send us an email and we'll get back to you within 24 hours.

support@pawrellapet.com

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Chat with our team in real-time. Available Mon-Fri, 9am-6pm GMT.

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Frequently Asked Questions

How long does shipping take? ▼

Standard UK shipping takes 3-5 business days. Express shipping is available for 1-2 day delivery. Free shipping on orders over £60.

What's your return policy? ▼

We offer 30-day returns on all products. Items must be unused and in original packaging. We'll provide a prepaid return label for your convenience.

How do I track my order? ▼

You'll receive a tracking number via email once your order ships. You can use this number to track your package in real-time on the carrier's website.