Refund policy

Return & refund policy

We want you to feel confident shopping with Pawrella Pet.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, or incorrect, please contact us within 30 days of delivery and we'll make it right — no fuss.

General returns

Items must be unused and in their original condition. Before sending anything back, please get in touch so we can guide you through the return process.

⚠️ Please do not return items without contacting us first. Unrequested returns may not be accepted.

⏱️ Return window: Within 30 days of delivery

✅ Condition required: Unused, original condition & packaging

📩 How to start: Contact us first — we'll guide you through it

Get in touch

Email us at support@pawrellapet.com and our team will get back to you as soon as possible.